Eagle Vision RV Extended Warranty review
Based out of Hahira, a small town in south Georgia, Eagle Vision RV is both a dealership and a provider of RV services. These services include extended service contracts, otherwise known as extended warranties.
As a relative newcomer to the RV extended warranty industry, has not logged as many years of warranty service as some other providers. The company is also one of the smallest RV warranty operations in the country. But with an experienced and knowledgeable staff, including owner Billy Lewis, Eagle Vision RV consistently provides quality service and competitive rates.
Since they are also an RV dealership, they are very knowledgeable about the RV sales process and can walk novice RV owners through the steps and offer helpful guidance regarding RV ownership.
RVs that are eligible for coverage include motorhomes and towables such as fifth wheels, and travel trailers with less than 100,000 miles on the odometer. Plans are available in most states, except for California, though not every plan is available in every state. Coverage is available for older RVs, and tire and wheel coverage can be provided for almost any RV out there.
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Coverage
RV owners have plenty of available options. The warranty provider acts as a broker for two different sets of service contracts through third party administrators: Open Road and XtraRide. Both plans allow different levels of coverage, and both exclusionary policies and named component coverage is available through each plan.
With either policy, RVers can use their coverage at any licensed repair facility in the United States or Canada. Both policies also offer some roadside assistance perks. An extended warranty covers issues due to mechanical breakdown, not damage or accidents, and these are no exception. To deal with physical damage, contact an insurance company or start your own insurance fund—with good luck, you’ll never need it.
Items that are meant to be replaced as part of normal operation are often not covered. Such items include oil, oil filters, air filters, seals, and gaskets. However, some companies offer coverage for seals and gaskets, so be sure to get clarification on which related issues are covered.
Policies are available for new and used RVs, and term lengths can be up to seven years in length for new RVs, and up to five years in length for used units. The length is dependent on the age and mileage of the recreational vehicle—newer RVs will be eligible for longer terms than older vehicles.
Open Road
According to their website, Eagle Vision is the sole provider of Open Road policies, which are administered by Assurant. These warranty plans can be excellent cost-effective coverage for Diesel motorhomes, though they may not quote them as often for towables. Since a quality protection plan at the lowest price on the market today is what most consumers want, these service contracts are fairly popular.
Four different levels of coverage are available: Powertrain, Protector I, Protector II, and Diesel Wrap Protection. The more comprehensive the coverage, the more expensive the plan. Exclusionary policies and named component coverage offer coverage on the following items:
- Diesel/Gas Generator
- Slideouts
- Leveling Jacks
- Engine
- Transmission
- Drive Axle Assembly
- Seals and Gaskets
- Front and Rear Suspension
- Air Conditioner and Heating
- Mechanical Brakes
- Fuel Delivery System
- Electrical System
Coverage on the electrical system includes items like the starter, alternator, slide-out motors, power seats, power steps, fuel injection, anti-lock brakes, and both interior and exterior light fixtures.
The policies also come with some roadside benefits.
- Towing
- Concierge Service
- Tech Support
- Mobile Technician Service Call Reimbursement
- Travel Expenses (this includes lodging while your motorhome or towable is with the mechanic.)
- Food Spoilage
- LP Gas and Fuel Delivery
- Rental Vehicle
- Pet Benefit
- Emergency Transportation
Additional coverage options are avalable for audio/visual components, commercial use, roadside assistance, consequential damage, and tire & wheel protection. Audio/visual coverage protects against repair or replacement costs for TVs, DVD players, etc. Commercial use applies to vehicles that are used in any commercial capacity, and occasionally the coverage is useful for those who live on the road full-time. Full-timers should always ask how this coverage benefits them before purchasing.
While this plan contains roadside assistance features, they have been described by Eagle Vision representatives as “kinda weak,” and the company recommends purchasing additional roadside coverage.
Open Road policies are not available in California.
XtraRide
Administered by Protective Asset Protection, XtraRide’s policies have been protecting the RV community since at least 1992.
The highest level of protection offered by XtraRide is the Platinum Contract, which is exclusionary coverage for the vehicle’s automotive and coach components. Eagle Vision offers both exclusionary coverage as well named component policies such as the silver and gold plans. While Eagle Vision does not provide an extensive list of covered items, they list the following:
- Powertrain
- Electrical System
- Roof or Basement Air Conditioner
- Refrigerator
- Oven and Range
- Front and Rear Suspension
- Steering
- Engine
- Transmission
- Slide-Out Motors
- Generator
- Water System
- Landing Jacks
- Leveling Systems
In addition, the Xtraride coverage offers some standard roadside assistance perks:
- Towing
- Concierge Service
- Tech Support
- Mobile Technician Service Call Reimbursement
- Travel Expense Reimbursement
- Food Spoilage
- Fuel and LP Gas Replacement
- Rental Vehicle
- Pet Benefit
- Emergency Transportation
XtraRide’s extended service contracts are not available in Washington, California, Iowa, Mississippi, or Florida.
Cost
It’s impossible to report hard numbers for RV warranty coverage costs because the price depends on so many factors: the policy, term length, and deductible selected; and the type, make, model, year, and mileage of the unit. However, our secret shopper received a handful of quote requests for late model motorhomes and travel trailers and received fair prices that seemed average for the industry.
The same can be said for costs for additional coverages such as tire and wheel and roadside assistance.
Each plan offers a number of deductibles from which to choose, allowing RV owners to find a balance between plan premium and deductible that works for them. With both the Open Road and XtraRide policies, the deductible is paid per visit to the service center, not per item. This means RVers visiting the repair shop with multiple items won’t pay multiple deductibles.
Eagle Vision offers flexible payment options on all their plans. For instance, the XtraRide policies allow zero-interest, no-fee financing for 12, 18, 24, or 30 months.
Features
If you read reviews written by Eagle Vision’s customers, you’ll notice that many of his clients are glad that they avoided overpaying for their coverage. If they hadn’t researched and had bought from the dealership, they would have paid a significantly higher price.
Eagle Vision gets points for their detail-rich, upfront approach to their prospective customers, which helps these RV owners understand what they’re buying. It’s easy to get a human on the phone quickly, which makes the warranty company a valuable source of knowledge.
In terms of the policies themselves, they provide coverage that is comparable to other warranty companies. The roadside benefits offered in each plan might be enticing, but even Eagle Vision’s sales staff will explain that you’re better off with additional roadside coverage (or a standalone plan)
On the subject of an inspection, it’s difficult to say whether or not an inspection is ultimately necessary to sign up. It’s possible that in some situations, RVers may need an inspection.
Both plans offer acceptable cancellation policies that won’t heavily penalize customers for leaving the policy. All protection plans offer a pro-rated refund upon cancellation.
Is It Worth It?
As a smaller, newer outfit, Eagle Vision doesn’t have quite the digital footprint that larger warranty companies have established online. So it really comes down to the individual quote, the policy in question, and your level of trust in the company.
When it comes to price, try comparing Eagle Vision to America’s RV Warranty, Good Sam, RVing Solutions, or even Wholesale Warranty to get an idea of the average price. Most of these warranty companies (except for RVing Solutions) currently allow customers to receive quotes via email.
To compare policies, talk to the salespeople and take a good look at the sample contracts. Ask questions. There is no easy-to-find sample contract for the XtraRide warranty, but the website features an sample contract for the Open Road extended warranty.
Eagle Vision’s coverages are comparable to others in the industry, but make sure that the particular coverages suit your needs and your unit. Otherwise, the warranty coverage won’t provide the peace of mind that it should.
When it comes to trust, that’s a decision each customer must make for themselves. A quick Google search will reveal reviews on forums and on Google Business. Head over to Eagle Vision’s Better Business Bureau (BBB) Page to find out more, or view customer reviews and in-depth plan information on Eagle Vision’s Youtube channel. By watching owner Billy Lewis on his Youtube channel, you can get an idea of the knowledge and service you’re likely to receive.
